Vendor | Wholesale FAQs
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1. How do I access wholesale pricing/place an order?
Wholesale pricing appears automatically once you’re logged into your approved vendor account. No codes, no manual adjustments, just log in and shop. For more details on placing orders, visit the (Submitting Orders) page.
2. Can I still submit orders through email?
Yes, we still support email ordering exactly as before. Nothing has changed. If you prefer submitting your orders through email, you’re welcome to continue using that method.
3. Is there still a minimum order amount?
Yes, all wholesale minimums and restrictions still apply as usual. If your draft order does not meet the required minimum, it will not be approved, and your account manager will notify you.
Your minimum order amount remains the same as outlined by your account manager.
4. What about specialty pricing like bulk-purchase discounts?
Specialty pricing, such as bulk-purchase discounts, is not automatically reflected in the Vendor Portal. These discounts are still fully valid and will be applied manually to your order after you submit your draft and before payment is finalized.
For details on specialty and bulk pricing, please refer to the Bulk Pricing page.
5. Is the wholesale catalog up to date with real-time stock?
Yes, the wholesale catalog is kept as up-to-date as possible. However, stock may occasionally differ from what appears in the catalog. In these cases, your draft order may be adjusted or rejected due to stock availability, and your account manager will notify you if this happens.
6. Why was my draft order rejected?
Draft orders can be rejected for a few reasons, including inventory shortages, missing minimum order requirements, incorrect quantities, or items that are temporarily unavailable. If your draft is rejected, your account manager will reach out with the exact reason and help you adjust the order if needed.
7. The discount shown is lower than what I expected.
Our wholesale discounts can vary based on your assigned pricing level and the specific products you’re viewing. The discounts displayed in the Vendor Portal represent the base wholesale discount. If your account is assigned a higher tier or you believe your pricing should reflect a different rate, please contact your account manager directly.
8. Will the pricing differ when using the Vendor Portal vs. email?
No, your pricing does not change. The Vendor Portal uses the same wholesale rates you already receive through email ordering. Any specialty or bulk discounts you usually get will still be applied manually before final payment.
Using the portal makes ordering faster and easier. You will never be charged more by using the Vendor Portal.
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⚠️ Vendor Access Only
This page is intended exclusively for approved Dragonscale Supplies vendors.
If you’ve accessed this page in error or do not have an active vendor account, please disregard its contents and exit the portal.