Shipping policy

Last Updated: Jun 10, 2025

For up-to-date information on our latest returns & refunds policy, please visit our interactive page at https://dragonscalesupplies.com/pages/shipping-info

For more information regarding shipping and handling, please contact our team at support@dragonscalesupplies.com.

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Shipping & Handling Policy
[ Effective as of Jun 10, 2025 ]

At Dragonscale Supplies, we’re committed to getting your order to you quickly, securely, and efficiently. This policy outlines how we handle processing, shipping, tracking, and resolving any shipping-related issues.

Processing Times

Orders are typically processed within 1 to 2 business days after being placed. Processing time may be slightly extended during peak periods or product launches, but we always work to get your order out as quickly as possible.

We do not charge any additional handling fees. The shipping cost shown at checkout covers all packaging and processing.

Shipping Costs

Shipping rates are calculated at checkout based on your order’s weight, size, and shipping destination. Rates are calculated from our shipping partners to ensure accuracy and competitive pricing.

We offer free shipping on orders over $100 USD within eligible regions. Free shipping thresholds and availability may vary by country or region and are subject to change.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to follow your package’s progress. If you don’t receive a tracking email or need help locating it, contact us with your order number at support@dragonscalesupplies.com.

Address Changes

If you need to update your shipping address, contact us before your order ships. Once an order is in transit, we are unable to make changes to the address or redirect the shipment.

International Shipments (Outside Canada & USA)

For international orders, please note that duties, taxes, and customs fees are not included in the order total. These charges are determined by your country’s import laws and are the sole responsibility of the recipient.

We recommend checking your local customs policies before ordering to avoid unexpected charges.

Where We Ship From

Our orders are carefully packaged and shipped from one of our centers located in the following locations:
- Toronto, Ontario, Canada
- Chicago, Illinois, USA

Whenever possible, we prioritize domestic shipping from the location closest to your delivery address. This helps reduce shipping times and minimize additional charges such as duties, taxes, or import fees.

Please note that we cannot guarantee which location your order will ship from, as inventory is dynamically allocated across regions based on product availability at the time of your order. If a specific item is out of stock at your nearest location, your order may be shipped from an alternate location.

Shipment Delays and Tracking Issues

Delays may occur due to carrier volume, weather conditions, holidays, or customs clearance. If your tracking information has not been updated for several days, allow a bit more time or contact us for assistance.

If tracking does not update after a reasonable period or if your package appears to be stuck in transit, we’ll work with the carrier to investigate and resolve the issue.

Lost or Missing Packages

If your package is marked as delivered but you have not received it, we recommend checking with neighbors or your local post office first. If tracking confirms the package was not delivered and it appears to be lost, contact us. We will coordinate with the carrier and either send a replacement or issue a refund, depending on the situation.

Damaged Packages

If your package arrives damaged, please contact us immediately. Include clear photos of the damage, a photo of the original packaging, and a brief description of the issue. Once we receive this information, we will assess the situation and determine the most suitable resolution.

Contact Us

For any shipping or handling questions, feel free to reach out to our support team at:
support@dragonscalesupplies.com

We’re here to help ensure your order arrives safely and on time!