Orders are typically processed within 1-3 business days. During peak times, processing may take slightly longer, but we always work to ship your items as quickly as possible.

No, we do not charge additional handling fees. The shipping cost you see at checkout covers everything, including secure packaging and processing your order for shipment.

At this time, we do not offer local pickup options. All orders are shipped directly to your provided address.

Shipping rates are calculated based on your order's weight, dimensions, and shipping address. The shipping cost will be displayed during the checkout process before you finalize your purchase. We try our best to offer the most competitive shipping rates in accordance with our shipping carriers. 

Yes! We offer free shipping on orders over $100USD (terms and conditions may apply). This promotion is valid only within eligible regions.

Yes, expedited shipping options are available at checkout. Delivery times and costs will vary depending on your location and our carrier. Some locations will not have expedited shipping options available.

Once your order has shipped, you’ll receive a notification email containing a tracking number. Use this number to follow your package's journey. If you didn’t receive the tracking number or misplaced it, please contact us with your order number.

If your order has not yet shipped, contact us as soon as possible to update your address. Once an order is shipped, we cannot make changes.

We partner with multiple carriers through a third-party shipping and freight company to provide fast and competitive shipping both domestically and internationally.

Common carriers include Canada Post for shipments within Canada, USPS for deliveries in the US, and UPS and FedEx for international orders. Our system selects the best carrier based on your location and package size.

Duties and customs fees are not included in your order total and apply to international shipments. These charges are determined by your country’s customs regulations and are the responsibility of the recipient.

For international orders, we recommend reviewing your country's customs policies to understand any potential fees before completing your purchase.

Carriers can sometimes experience delays due to high volumes, weather, or other unforeseen issues.

If the tracking has not been updated for several days or you need assistance, please contact us, and we’ll be happy to help investigate the issue.

If there are no updates on your tracking, please allow a few more business days for the carrier to update their system. Occasionally, delays may occur due to weather, seasonal volume, or other unforeseen issues.

If no updates are available after a few days, please contact us with your order number, and we will investigate the issue and assist you further.

In the rare event that your package is lost, please reach out to us. We will work closely with the carrier to investigate the situation.

If your package is confirmed as lost, we will assist you and take the necessary steps to resolve the issue, including issuing a replacement or refund depending on the circumstances.

Please note that we can only assist with lost packages if the tracking information confirms the package was not delivered.

If your parcel arrives damaged, please contact us. We will need photos of the damage and the packaging to process your claim.

We will work with the carrier to investigate the issue and help resolve it. Depending on the damage, we will either send you a replacement or issue a refund.