Orders are typically processed within 1-3 business days. During peak times, processing may take slightly longer, but we always work to ship your items as quickly as possible.

No, we do not charge additional handling fees. The shipping cost you see at checkout covers everything, including secure packaging and processing your order for shipment.

Shipping rates are calculated based on your order's weight, dimensions, and shipping address. The shipping cost will be displayed during the checkout process before you finalize your purchase.

Yes! We offer free shipping on orders over $100USD (terms and conditions may apply). This promotion is valid only within eligible regions.

Once your order has shipped, you’ll receive a notification email containing a tracking number. Use this number to follow your package's journey. If you didn’t receive the tracking number or misplaced it, please contact us with your order number.

If your order has not yet shipped, contact us as soon as possible to update your address. Once an order is shipped, we cannot make changes.

Duties and customs fees are not included in your order total and apply to international shipments. These charges are determined by your country’s customs regulations and are the responsibility of the recipient.

For international orders, we recommend reviewing your country's customs policies to understand any potential fees before completing your purchase.

International shipments are shipments outside Canada and the USA.

Carriers can sometimes experience delays due to high volumes, weather, or other unforeseen issues.

If the tracking has not been updated for several days or you need assistance, please contact us, and we’ll be happy to help investigate the issue.

If there are no updates on your tracking, please allow a few more business days for the carrier to update their system. Occasionally, delays may occur due to weather, seasonal volume, or other unforeseen issues.

If no updates are available after a few days, please contact us with your order number, and we will investigate the issue and assist you further.

In the rare event that your package is lost, please reach out to us. We will work closely with the carrier to investigate the situation.

If your package is confirmed as lost, we will assist you and take the necessary steps to resolve the issue, including issuing a replacement or refund depending on the circumstances.

Please note that we can only assist with lost packages if the tracking information confirms the package was not delivered.

If your parcel arrives damaged, please contact us. We will need photos of the damage and the packaging to process your claim.

We will work with the carrier to investigate the issue and help resolve it. Depending on the damage, we will either send you a replacement or issue a refund.